Annapolis Orthodontics

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Position Description

Financial and Operations Coordinator

Reports to: Chief of Staff

Employee Status: Non-Exempt

Position Overview:

Annapolis Orthodontics is a doctor-owned, single-location practice serving the wonderful community of Annapolis, MD. We believe creating beautiful smiles starts with creating a great experience—for our patients and our team.

We’re seeking a professional, organized, and team-oriented Financial and Operations Coordinator to be the heart of our financial and operational workflows. If you love helping others, thrive in a collaborative environment, and excel at keeping things running smoothly behind the scenes, we’d love to meet you!

Key Responsibilities:

• Oversee and manage all patient payment processes, including ACH transactions
• Verify and manage insurance benefits and claims
• Manage billing, insurance claims, and patient accounts with accuracy and efficiency
• Help patients fully understand their financial options and feel confident about their treatment plans
• Serve as the go-to resource for billing and insurance questions—explaining details clearly and kindly
• Maintain organized, up-to-date financial and insurance records in our practice management system
• Oversee facility operations, including maintenance, repairs, inventory management, and vendor coordination, to ensure a clean, safe, and functional environment
• Act as the primary contact to address hardware/software issues and coordinate timely resolutions
• Support the team with additional responsibilities as needed to ensure smooth operations

Qualifications & Skills

Required:

• A team player with a positive attitude and patient-first mindset to support a collaborative, fast paced culture
• Excellent communication and interpersonal skills while working with patients, team members, and external partners
• Strong organizational and time-management abilities through attention to detail and accuracy
• Anticipates obstacles and takes considerate steps to address them effectively
• High level of professionalism, integrity, and discretion when handling sensitive information
• Understanding of accounts receivable, insurance billing, and patient financial arrangements
• Strong technical proficiency, including Microsoft Office and Google Suite
• Complies with HIPAA, OSHA, and all applicable federal, state and local regulations

Preferred:

• Bachelor's degree
• Experience with dental or orthodontic financial/insurance coordination
• Proficient with orthodontic practice management software

What We Offer:

• 4-day work week (Monday-Thursday)
• Paid vacation time
• Paid sick time
• Health insurance benefits
• 401K with employer match
• Uniforms provided
• Continuing Education
• A fun, positive, and supportive environment